Your privacy matters to us.

Privacy Policy – FlightTrack Logistics LLC

Effective Date: May 2025

At FlightTrack Logistics LLC, we are committed to protecting your privacy and ensuring transparency about how your personal information is collected, used, and stored. This Privacy Policy outlines our practices regarding the data we collect and your rights regarding that information.

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1. Information We Collect

We may collect the following types of information:

• Personal Identifiers: Name, phone number, email address, and business contact information

• Communication Data: Messages exchanged through SMS, email, or phone

• Website Usage Data: Pages visited, time on site, click behavior, and IP address

• Technical Data: Browser type, device information, and operating system

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2. How We Use Your Information

Your information may be used to:

• Provide services and support

• Send SMS, email, or phone communications (including automated messages)

• Improve our website and offerings

• Manage billing and account-related tasks

• Comply with legal obligations

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3. Consent to Communications

By submitting your information through our website or forms or sending "JOIN" TO 904-290-2167, you consent to receive SMS messages, emails, and phone calls—including those sent by automated systems. You can opt out at any time by replying “STOP” to SMS messages or emailing us directly.

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4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect site analytics. You can manage or disable cookies through your browser settings.

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5. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. After this period, your data will be securely deleted or anonymized.

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6. Third-Party Disclosure

We do not sell, rent, or share your information for third-party marketing purposes. However, we may share data with trusted third-party vendors who assist in operating our business (e.g., CRM platforms, email services), all of whom are contractually obligated to maintain confidentiality and security.

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7. Your Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion of inaccurate or outdated data

• Withdraw consent to communication at any time

To exercise these rights, email us at: customersupport@flighttracklogistics.com

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8. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted to this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

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9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

FlightTrack Logistics LLC

7901 4th Street North, Suite 300

St. Petersburg, Florida 33702

Email: customersupport@flighttracklogistics.com

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Cancellation & Refund Policy

At FlightTrack Logistics LLC, we strive to provide clear and fair policies regarding service cancellations and refunds.

• Cancellations must be submitted in writing at least 7 business days before the next billing cycle to avoid automatic renewal and additional charges.
• Clients on 12-month contracts who cancel early will be subject to a $150 early cancellation fee. Refunds will be issued for unused full months remaining on the contract, minus the cancellation fee.
• Month-to-month subscribers who cancel with proper notice will receive a refund for unused full weeks remaining in the billing cycle.
• Failure to cancel on time will result in automatic renewal and charge for the next billing period.
• No refunds will be issued for partial weeks or months already used.
• FlightTrack may, at its sole discretion, issue service credits in lieu of refunds in special circumstances.

By subscribing to our services, you acknowledge and accept this policy.

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9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top. Continued use of our services implies acceptance of those changes.

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10. Contact Us

If you have any questions about this Privacy Policy or your data:

FlightTrack Logistics LLC

7901 4th Street North, Suite 300

St. Petersburg, Florida 33702

Email: customersupport@flighttracklogistics.com